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Terms and Conditions
Customer Service

CUSTOMER SERVICE POLICIES: What are things people always ask?

 

SHIPPING & HANDLING: We ship all orders using USPS. There is a $2 handling fee with each order.

 

NO RETURNS, EXCHANGES & REFUNDS: All sales final.

 

CHOREOGRAPHY NOTES: All of our original Al Gilbert & Stepping Tones products come with a paper copy of choreography notes. Our newer generation of MusicWorks products aims to be more environmentally friendly and includes a .pdf file on each CD/DVD. This allows you to view or print choreography notes directly from your computer whenever you want.

 

PREVIEWS: Since 2004 we have been working on including previews of each newly released DVD and CD online for you! Continue to look for additional previews, as we will continue to update and add new clips!

 

DIRECTIONS for printing notes:

    PC:
  • Insert disc into CD/DVD rom drive
  • Go to MY COMPUTER
  • Open CD/DVD rom drive
  • Open “Choreography Notes” Folder
  • Double Click desired title to view notes of routine/technique
  • File > Print

 

    MAC (CD):
  • Insert disc into CD rom drive
  • Open “My Disc” from desktop
  • Double Click desired title to view notes of routine/technique
  • File > Print

 

    MAC (DVD):
  • Insert disc into DVD rom drive
  • Open DVD from desktop
  • Open Folder with DVD title (i.e., “AGDVD34”)
  • Open “DVD ROM CONTENTS” folder
  • Open “Choreography Notes” folder
  • Double Click desired title to view notes of routine/technique
  • File > Print

 

HOW TO VIEW .pdf files:

- You will need to download Adobe Acrobat Reader prior to viewing and printing notes.

 

CREDIT CARDS:

- We accept Mastercard, Visa, Discover & American Express.